COMPLETE PLAYGROUND INC
Cafe Manager
Full Time • New York
Benefits:
- Employee discounts
- Training & development
- Wellness resources
Job Title: Complete Cafe Manager
Position Overview
We are seeking an experienced, high-energy Restaurant Manager to oversee day-to-day culinary and dining operations at Complete Cafe. The primary focus of this role is operational excellence: maintaining seamless front-of-house (FOH) and back-of-house (BOH) execution, upholding strict food safety standards, driving kitchen speed and accuracy during peak family rush hours, and delivering top-tier catering for our high-volume birthday parties and private event buyouts.
The ideal candidate is a hands-on hospitality leader who thrives in a dynamic, family-centric environment, excels at inventory and labor management, and possesses the technical savvy to leverage our interactive ordering tech and POS systems.
Key Responsibilities
1. Operational Excellence & Floor Management
- Maintain flawless daily operations across kitchen execution, counter service, table service, and pickup/delivery orders.
- Ensure rapid ticket times and high food quality during high-volume weekend open-play rushes and party meal shifts.
- Oversee the operation and guest experience of our interactive digital dining tables, ensuring tech is functional and staff are trained to assist guests.
- Enforce strict cleanliness, sanitation, and safety protocols adhering to NYC Department of Health (DOHMH) standards.
2. Event Catering & Party Integration
- Partner with the Events Team to oversee the preparation and timely delivery of catering orders for in-house events, ensuring a seamless experience for birthday parties, school trips, and other group bookings.
- Manage inventory and prep schedules for large-scale catering platters, custom party food packages, and beverage services.
- Ensure strict adherence to dietary restriction protocols (allergy awareness, gluten-free, dairy-free options) to safeguard all guests.
3. Financial & Business Management
- Manage Food & Beverage (F&B) cost controls, vendor relationships, purchasing, and weekly inventory counts to minimize waste.
- Optimize labor costs through strategic scheduling aligned with playground foot-traffic patterns, party calendars, and peak hours.
- Monitor cafe KPIs, daily sales reports, average check size, and delivery platform performance.
4. Team Leadership & Culture
- Hire, train, schedule, and mentor cafe staff, barista/cashiers, and line cooks.
- Foster a warm, empathetic, and inclusive customer service culture that aligns with Complete Playground’s values toward neurodivergent children and families.
- Lead by example on the floor during peak hours, stepping in to support the kitchen or front counter whenever necessary.
Requirements & Qualifications
- Experience: 3+ years of Restaurant Management experience in a high-volume, fast-casual, family entertainment, or multi-faceted hospitality setting.
- Certifications: Valid NYC Food Protection Course Certificate required; CPR/First Aid certification preferred.
- Catering Experience: Strong background in managing high-volume event catering or banquets.
- Leadership Style: Hands-on leader with exceptional multi-tasking skills and a cool head during high-energy peak times.
- Availability: Must be able to work peak weekend hours (Saturday & Sunday), holidays, and select evenings during private buyouts.
- Tech-Savvy: Comfortable operating modern POS systems, digital ordering platforms, and troubleshooting floor technology.
Benefits
- Competitive base salary + performance incentives.
- Paid Time Off (PTO) and health insurance options.
- Complimentary employee shift meals and playground perks for immediate family.
- Opportunity to lead a unique culinary concept within a mission-driven, expanding organization.
Compensation: $67,000.00 per year
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